Terms & Conditions

These terms apply to smart lock installation and configuration work booked with SmartLockPro, a sole trader business based in Manchester. By booking an installation with us, you agree to these terms.

1. Our services

We supply, fit, and configure smart locks for Airbnb hosts, landlords and property managers, homeowners, and commercial premises across Manchester and the Northwest. Every job includes both the physical installation and the software/app setup (guest codes, remote access, account configuration) needed to actually use it — this is what separates our service from a bare hardware fit.

2. Quotes and pricing

We agree a price with you before we start work, based on your property and chosen lock. The price agreed at booking is the price you pay, unless you ask for extra work once we're on site — any changes are agreed with you before we carry them out.

We are not currently VAT registered, so no VAT is added to our prices.

3. Payment

Payment is due on completion of the installation, unless we've agreed a different arrangement with you in writing beforehand.

4. Cancellation

If you booked online or by phone, you have the right to cancel within 14 days of booking under the Consumer Contracts Regulations 2013. If you'd like the installation carried out within that 14-day period, we'll ask you to confirm in writing that you're happy for us to proceed — once work has started, this cancellation right no longer applies to the work already completed.

Outside the 14-day period, please give us as much notice as possible if you need to cancel or rearrange — we'll always try to accommodate a reschedule.

5. Workmanship guarantee

All installations are covered by a 12-month workmanship guarantee. If something we fitted stops working correctly within 12 months of installation, we'll come back and fix it at no charge. This covers our installation and configuration work — it doesn't cover damage caused by misuse, or manufacturer hardware faults, which are covered by the lock manufacturer's own warranty.

6. Insurance and liability

We're covered by £2M public liability insurance. Our liability to you for any loss or damage arising from our work is limited to the value of that insurance cover, except where the law doesn't allow us to limit liability (for example, for death or personal injury caused by our negligence).

7. Your data

We collect the personal data needed to provide a quote and carry out your installation — see our Privacy Policy for full details on what we collect, why, and your rights.

8. Complaints

If something's not right, please get in touch and we'll put it right. Our process:

• We'll acknowledge your complaint within 6 hours
• We'll investigate within 48 hours
• We'll propose a resolution within 5 working days

If we cannot resolve your complaint within 8 weeks, you have the right to refer it to the Consumer Ombudsman, who provide independent alternative dispute resolution. We are not required by law to use them but agree to do so.

9. Governing law

These terms are governed by the law of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. Nothing in these terms affects your statutory rights as a consumer under the Consumer Rights Act 2015.

10. Contact us

Questions about these terms? Contact us at [email protected] or 07539 029629.